PagebirdSupport
Need help with Pagebird? Write to us and we will answer, usually within two working days.
Questions
How do I get Pro back after reinstalling or on a new phone?
Sign in to the Play Store with the Google account you bought Pro with, open Pagebird and tap Restore purchases in Settings or on the Pro screen.
How do I cancel my subscription?
Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions › Pagebird › Cancel subscription. You keep Pro until the end of the period you paid for. Uninstalling the app does not cancel it.
How do I get a refund?
Refunds follow the Google Play refund policy. Request one in Google Play (play.google.com › Order history), or email us with your order number (it starts with GPA.) and we will help. See Terms of Use, section 6.
The scanner does not open
Scanning needs Google Play services. Update Google Play services and the Play Store, check that your phone has some free space, and try again. The first scan may download the scanner module once.
Which languages can text recognition read?
Printed text in Latin-alphabet languages, Chinese, Japanese, Korean and Devanagari (Hindi, Marathi). Other scripts are not recognized yet. Scanning and PDF tools work for documents in every language.
How do I move my documents to a new phone?
Use Settings › Backup & restore › Export library and open the file on the new phone with Import library. Android's phone-to-phone transfer also copies your documents.
What happens to my documents if Pro ends?
Nothing is locked. Every document stays available to view, share and export with the free features.
How do I delete my data?
Pagebird has no account. Delete documents in the app or uninstall it, and turn off usage statistics in Settings › Privacy. Full steps: Delete your data.